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Customer service

Protection of Private information

All customer's information of modeisland.com is protected by 256 bit encryption of Comodo   Positive SSL. Modisland.com is safe web site. We are always trying to protect customer's information.
We do not hand over personal information that was collected to others, and do not use for any other purpose.

 
Payment
We accept paypal and credit card payment
We do not allow other payment methods except Paypal and credit cards.

 
Shipping
 
Handling time

Product ordered by customer will be shipped within 3 days after payment confirmed. 
But the products ordered between Friday afternoon and Sunday will be shipped on next Tuesday, and the shipping time was based on the local time in Korea.

 
Shipping service
We modeisland.com offer 2 types of shipping way to the customers. If you need more information about shipping service, please see "Shipping information".
Wel inform the tracking number of the parcel and shipping details to the customer by e-mail. You can check the shipping circumstances with the tracking number at www.track-trace.com or EMS Search.


1. International registered air mail
This is the cheapest shipping service with tracking number.
It usually take 15 days until you receiving the item at the your residence in the country. But depending on the shipping circusmstances and shipping location, it may take more time. Please understand it.
Due to the weight of the packet and shipping location, shipping charge is different.

2. Air parcel
If total weight of the item exceeded 2kg (4.4lb approximately) including packing, the item is shipped by the this shipping service.

3. Expedited air mail - EMS
This is far faster and safer shipping service. It usually take 3 - 5 days, until you receiving the product at your residence in the country. Depending on shipping circumstances such as customs clearance or area, the time of arrival may be little more delayed. You can check the shipping circustances with the tracking number at www.track-trace.com or EMS Search.

4. tracking your item.
* In some countries, it may be impossible to check whereabouts of the item through web search for international registered air mail only.

* If you didn't receive your order, however the time of arrival has passed, please contact the nearby post office from your residence or office.

 
Duties and Taxes
We do not add any kinds of taxes or duties to the item prices or shipping charge.
We are not responsible for any taxes or duties of the customer's location..
  
Return and refund
We are trying to provide high quality service and a good shopping experience to our customers. And we are willing to refund you for any merchandise, if you were not satisfied with it. We accept return up to 60 days from the date of your purchase of items.
But all shipping charges for returning are the responsibility of the customer. Return has to meet simple requirements as follows.

 

1. Any returns of merchandise with marks of wear or damage that have occurred while the customer possessed will be prohibited. And original packaging plus any accessories or extras that may have been included with the shipment should be contained with. The merchandise should be contained to the undamaged box.

2. The item must be posted back with with traceable shipping and let me know the tracking number by e-mail.

3. The condition of the merchandise returned must be same as the new one that we can sell again .

4. Shipping charge you had paid is not refundable.

4. Shipping charge for return must be paid by the customer.

5. We will refund after return merchandise arrived at us.

6. Handling charge is 10 USD and we subtract it from the money for refund.

7. Refund to the customer will be completed within 48 hours by Paypal

8. Custom-made shoes are excluded from this terms.


Euro size problem
We only guarantee that we provide you the U.S and Korean size.
We can not offer return shipping for Euro size problem.
Please measure your feet size by millimeter before you buying,
You can see how to measure your feet size at "How to find the right size".
Please compare with your value of the measure between Euro and millimeter at "Size Conversion Chart".
Korean shoe size is arranged by millimeter.

Defective item
We always inspect carefully before packing. But if you detected on the product, you can proceed return process according to the procedures as below

1. When you find defect on the merchandise, please explain us with the photos by e-mail.

2. if we confirmed any defect, we will inform the shipping address for return.

3. Return fo a defective product, please mark the defect position with sticker or tape.

3. If you want to exchange the defective item, we will ship the new one with same design to you.

4. You should inform the tracking number to us by e-mail after shipment.

5. Shipping charge to return or exchange are based on the cost you had already paid. Refunding money with shipping charge will be given back through paypal.

6. We are not responsible about a fee imposed when you withdraw money from Paypal.

Contact us
The most important thing is customer statisfaction. We are trying to offer high quality products and customer service to the customers. If you have any problem or inqueries, please contact us without hesitation.