|Protection of Private information|
All customer's information of modeisland.com is protected by 256 bit encryption of Comodo Positive SSL. Modisland.com is safe web site. We are always trying to protect customer's information.
|We accept paypal and credit card payment
We do not allow other payment methods except Paypal and credit cards.
Product ordered by customer will be shipped within 3 days after payment confirmed.
|We modeisland.com offer 2 types of shipping way to the customers. If you need more information about shipping service, please see "Shipping information".
Wel inform the tracking number of the parcel and shipping details to the customer by e-mail. You can check the shipping circumstances with the tracking number at www.track-trace.com or EMS Search.
4. tracking your item.
|Duties and Taxes|
|We do not add any kinds of taxes or duties to the item prices or shipping charge.
We are not responsible for any taxes or duties of the customer's location..
|Return and refund|
|We are trying to provide high quality service and a good shopping experience to our customers. And we are willing to refund you for any merchandise, if you were not satisfied with it. We accept return up to 60 days from the date of your purchase of items.
But all shipping charges for returning are the responsibility of the customer. Return has to meet simple requirements as follows.
1. Any returns of merchandise with marks of wear or damage that have occurred while the customer possessed will be prohibited. And original packaging plus any accessories or extras that may have been included with the shipment should be contained with. The merchandise should be contained to the undamaged box.
2. The item must be posted back with with traceable shipping and let me know the tracking number by e-mail.
3. The condition of the merchandise returned must be same as the new one that we can sell again .
4. Shipping charge you had paid is not refundable.
4. Shipping charge for return must be paid by the customer.
5. We will refund after return merchandise arrived at us.
6. Handling charge is 10 USD and we subtract it from the money for refund.
7. Refund to the customer will be completed within 48 hours by Paypal
8. Custom-made shoes are excluded from this terms.
|Euro size problem|
|We only guarantee that we provide you the U.S and Korean size.
We can not offer return shipping for Euro size problem.
Please measure your feet size by millimeter before you buying,
You can see how to measure your feet size at "How to find the right size".
Please compare with your value of the measure between Euro and millimeter at "Size Conversion Chart".
Korean shoe size is arranged by millimeter.
|We always inspect carefully before packing. But if you detected on the product, you can proceed return process according to the procedures as below
1. When you find defect on the merchandise, please explain us with the photos by e-mail.
|The most important thing is customer statisfaction. We are trying to offer high quality products and customer service to the customers. If you have any problem or inqueries, please contact us without hesitation.|